Customer Support - FAQ's

Should you require any help whatsoever, whether it's to browse or shop or even if curiosity has got the better of you, please give us a shout! It's simple! Get in touch ... telephone, email, complete the form on this page or use one of the methods on the home page. No matter what, we're here to help!

Signature Schools Help Desk

1 General
1.1 • Are your Shops open at the moment?

YES, our Belfast and Bangor Retail Shops are open throughout the year! Click HERE for maps of our Shop locations.

Please call in or if you'd like to make an appointment click HERE

If you'd prefer to order from home, we offer a Click & Collect service https://www.signatureschools.co.uk/ 

You can choose to have your order delivered to your door, or you can Click & Collect from our Bangor and Belfast Shops. 

1.2 • What is the best way to contact Signature Schools?

You can use our Chat or Help at the bottom right of this website to get answers quickly.

You can also reach us by phone, email, social media or you can call into our office in Bangor or Belfast.

Please see our ‘Contact Us’ section at the bottom of this page for Maps of where our Signature Schools shops are located.

https://www.signatureschools.co.uk/service/about/

1.3 • My order has not arrived?

Please contact us using our Chat or Support at the bottom right of this website, quoting your order number and we will look into your order to find out more details.

We will come back to you with an update on your order within 24 hours.

1.4 • There is an issue with my order?

Please contact us using our Chat or Help at the bottom right of this website, quoting your order number and we we will happily discuss the issue and resolve it as efficiently as possible.

1.5 • Can you do other personalised clothing other than School Uniforms?

Yes! We provide workwear, sportswear, and promotional items suitable for a wide range of businesses and personalise these with your embroidered or printed logo.

General Business Clothing: https://thesignatureworks.co.uk/

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Workwear Clothing: https://signatureworkwear.co.uk/

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School Leavers: https://www.signatureleavers.co.uk/

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Please get in contact if you have any questions or would like a quote and a member of the team will be happy to help.

https://www.signatureschools.co.uk/service/about/

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2 Ordering Items Online
2.1 • How do I order?

If you click on the area that your School is in, then on the type of School (Nursery, Primary, Secondary or Special) and then on your school name, you should be taken to the page with all the items available to buy online for your school.

Select the garment, size and quantity and add to the cart.  Continue Shopping and then once you have finished, click on the Shopping trolley at the top right of this website. If all the details are correct, Click on "Proceed to Checkout", fill in your details, whether you would prefer to have your order sent out to you or if you would rather collect.

Finally, input your card details and Click on "Buy".

You should then receive an email confirmation detailing your order.

2.2 • How long does it take to complete my order?

The majority of garments are held in stock throughout the year. Provided your order is in stock, we will pick it the day after you place your order.

If you have selected collection, we will send an email to confirm your order is ready to collect.

If you have chosen to have your order delivered we will send you an email to confirm that it has been dispatched from us. Royal Mail usually delivers within 2-3 working days.

2.3 • How much is Delivery?

Delivery to 1 UK address is £3 (Royal Mail).

2.4 • Is it possible to collect my order?

Yes, you can select to collect your order from our Bangor or Belfast locations. See our Contact page for the location of our Belfast and Bangor shops. https://www.signatureschools.co.uk/service/about/

Please make sure you have received an email from us letting you know that your order is ready for collection.

2.5 • Is there a minimum order quantity?

No, when ordering online you can purchase as many or as few items as you like. We generally have free shipping on any orders over £50.

2.6 • How do I know what size to order?

We have size charts for your chosen garment(s) with chest sizes available to get as accurate a size as possible.

https://www.signatureschools.co.uk/service/size-guide/

2.7 • What are the payment options?

To pay online you can either use your Credit Card or PayPal.